Cootharinga will be governed by a strong, skilled and accountable Board, committed to its vision, its customers and its people.
#2 Business Focus
Cootharinga’s business will be based on market demand, enhanced value for customers and organisational capability, to build a sustainable for-purpose business which achieves its vision.
#3 Service Delivery
Cootharinga will provide high quality tailored solutions to assist people live the life they want.
#4 Zero Tolerance for Abuse and Neglect
Cootharinga has zero tolerance of abuse and neglect.
#5 Risk and Emergency Response
Cootharinga will embed a positive culture with a risk appetite and risk profile appropriate to its business. As part of this, Cootharinga will utilise robust Emergency Response practices.
#6 Safe and Fair Workplace
Cootharinga aims to be an employer of choice, providing a safe, fair workplace and by investing in the development of its people.
#7 Ethical Business Practices
Cootharinga will maintain the highest standards of integrity, fairness, accountability, transparency and ethical business practices in its business dealings.
Cootharinga will uphold the privacy of customers and staff.
Cootharinga will promote and encourage transparent two-way communication and engagement with all stakeholders.
#10 Legal and Regulatory Compliance
Cootharinga will conduct its business activities lawfully and in a manner that demonstrates its full compliance with all legal, regulatory and contractual obligations.
#11 Financial Sustainability
Cootharinga will ensure a strong future by maintaining financial sustainability.
#12 Business Processes and Systems
Cootharinga aims to deliver world-class business processes, systems and capability.
#13 Acceptable Use of Cootharinga Resources
Cootharinga’s resources will only be used for the purposes for which they are intended.
#14 Community Investment
Cootharinga will encourage and facilitate strategic community investment in achieving its vision.
#15 Influencing Our Communities
Cootharinga will work with customers to represent their best interests in influencing community attitudes, government policies and the business environment in which it works.
Cootharinga is committed to innovation to remain contemporary and relevant in its business environment.