1800 Cootharinga

"Building a better world with people of all abilities!"

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  • Therapy including physio, occupational, speech, behaviour support etc.
  • Help with household tasks so the participant can maintain their home.
  • Equipment and aids assessment, set up and training by skilled personnel.
  • Home modification design and construction.
  • Mobility equipment.
  • Vehicle modifications.


At the moment in the trial sites, once a participant is eligible for an individual support plan they can:

  • 1. Make an appointment with a planner
  • 2. Develop their plan
  • 3. Choose their support
  • 4. Implement their plan
  • 5. Review their plan

Be Smart

The S.M.A.R.T tool is a useful guide to set goals. This means goals are:

  • Specific
  • Measurable
  • Actionable
  • Realistic
  • T ime Limited


For Children, this might be about:

  • Increasing their development through early intervention so they can join in and play.
  • For teenagers, it may be thinking about what happens after school so they can broaden their network of friends.

For Adults, this might be about:

  • More independent living; getting a job, joining a club or taking part in a local community activity, studying or having more opportunities to socialise.
  • Adjusting to a recent diagnosis of a permanent disability and the changes needed to carry on with normal daily and social activities.
  • Extra equipment or aids that improve safety or mobility around the home.

Start Setting Goals Today

You can plan for:

  • More independence.
  • Better health and wellbeing.
  • More involvement in your community.
  • Staying in your own home for longer.
  • Needing less specialist disability services.

Choosing Providers

Can the provider do what I want them to do?

  • What are the costs of the provider’s services?
  • Is the provider reliable?
  • Does the provider have experience in offering the types of supports that I need?
  • How will the provider protect my safety and well-being?

Managing My Plan

At the moment in the trial sites, once a participant is eligible for an individual support plan they can:

  • 1. Self-Direction: I direct others on how I want my support plan and funding managed and they do it for me.
  • 2. Self-Management: I direct and organise my support plan and funding myself.
  • 3. Co-Management: I direct all of my support plan, but choose to take care of only a portion myself.

YOU choose how to manage your plan:

  • Decide to manage your plan yourself.
  • Nominate another person to manage your plan (called a plan nominee).
  • Choose to use a registered plan management provider.
  • Ask the NDIA to manage your plan for you.
  • Use a combination of these options.

Paricipant Portal

This system is like a virtual bank account available:

  • Online
  • Over the phone
  • Face-to-face with NDIA staff

It includes:

  • A copy of your plan
  • Each support type listed against its $ value and your chosen provider

It allows you to manage yourself or track what's happening with your plan and budget.

  • NDIS Participant Portal
  • Login

Provider Portal

This system also allows service providers to draw from your budget once your services have been provided.

  • As far as we know, they're only able to see the information you give them access to.

For More Advice

Please do not hesitate to contact our Customer Connect Team on

1800 Cootharinga

(1800 266 842)

to discuss your needs, concerns or how Cootharinga can better assist you on your journey to the NDIS.

Our Staff are high achievers and everyday champions and we take every opportunity to lift up these stars and promote the best about our organisation to the community.