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18th May 2020

COVID-19 Update

We have all been eagerly watching developments of COVID-19 for the past few months now. As a community and a nation, we have all played our part in flattening the curve and are beginning to see the positive impacts, with many regions announcing no new confirmed cases in quite some time.

With such great results and low confirmed numbers, on the 8th May, the Federal Government announced a roadmap to easing restrictions. The QLD Government quickly responded with dates for the three stages to be rolled-out.

Although this news is the beginning of some normality, Cootharinga North Queensland are proceeding in the best interest of our staff and customers and are following the advice provided by the Australian Government Department of Health as well as the State and Federal Governments.

Over the coming months, we are anticipating regular updates and guideline changes from State and Federal Governments. Cootharinga North Queensland aims to respond to these updates in a timely manner and in the best interest of all Cootharinga North Queensland staff and customers. Be sure to regularily check your emails or our Facebook for our most recent updates.

For our most recent changes to services, please refer to the bottom of this email. 

Kind regards, 

Matt Kinnane
CEO - Cootharinga North Queensland

Changes Being Implemented Throughout Cootharinga North Queensland

Community Access
Cootharinga North Queensland are now providing non-essential community access where requested by customers. All community access will be delivered  within the guidelines set and will practice safe social distancing.

Allied Health Services
On Monday 25th May, Cootharinga Allied Health Services plan to resume face-to-face consultations and appointments for new and existing customers. We will continue to provide Telehealth appointments for customers that wish to continue this service.

Transport services within Cootharinga North Queensland will continue to be limited to one customer or members from the same family or household and one staff member at a time until further notice. Special consideration will be made on a case by case scenario. 

Group Programs
On Monday 25th May, Cootharinga North Queensland plans to resume all group activities including;

  • Skills and Transition (Townsville, Cairns and Mount Isa)
  • The Community and Activity Hub (Townsville)

Group programs will continue the schedules as set for the first half of 2020. 

Visitation To Cootharinga Residencies 

We are happy to announce that visitation to Cootharinga North Queensland Supported Independent Living arrangements has been increased to 2 visitors from the same household or different households at the one time. We still encourage visitors to contact the houses prior to visitation to arrange a suitable time.

We acknowledge that the State Government has eased this restriction to include up to 5 members of the one household visiting a residence at one time, however, we will be responding to this easement gradually and in a manner in the best interest of customer and staff health and safety and delivery of our services.


Cootharinga North Queensland aim to respond to the QLD Government Roadmap in a timely manner. In some cases, we will be easing restrictions within our services more gradually than the below roadmap to ensure the health and safety or our customers, their families and our staff. We appreciate your cooperation and understanding at this time. If you have any questions regarding easement of restricitons, please contact us on 1800 266 842 or email us HERE